The Grove is part of the largest family-owned
and run hotel group in the UK. We have a
commitment to friendly, personal service and a
resistance to overbearing corporate direction.
Our other hotels, the five star
Athenaeum in London's Piccadilly, the
four-star
Runnymede on the Thames near Windsor, and
Greengarden House, our serviced apartments
off Oxford Street, are one-offs, not me-too
outposts of a faceless chain.
Our values
People
- As employers, we will provide a
stimulating and ethical environment.
- We will encourage everyone to express
their views and be respectful and
understanding towards each other's needs.
- We believe in fair recruitment, two-way
communication and will continue to invest in
training and development.
- Together we will take pride in our staff
facilities and the operational efficiency of
our back of house areas.
Guest
- We will consistently look after our
guests with genuine hospitality.
- We will continually seek innovative and
valuable feedback from our guests and staff.
- We will achieve the highest possible
standards by maintaining, evolving and
investing in our guest facilities.
Business
- We believe in conducting our business in
an ethical manner.
- We will develop and grow the business
using a thorough understanding of how and
why our guests use our facilities.
- We will have efficiently produced
information that is timely, accurate and
meaningful, with appropriate data capture
and controls.
- We should achieve an equitable return on
investment.
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